Austin Trust Company takes the protection of your personal information seriously. Federal law gives consumers the right to limit some but not all sharing of information (see the paragraph on “Your Choices regarding your Information” below). This Annual Privacy Notice explains how we collect, use, protect, and share your nonpublic personal information (“NPI”) and describes the choices you have about your information. We are committed to complying with the GrammLeach-Bliley Act and other applicable privacy laws and regulations. Please read this notice carefully.

What Information Do We Collect?

We collect NPI about you from various sources in connection with your relationship with us. This may include:

  • Information you may be asked to provide: Your name, address, phone number, email address, Social Security number, date of birth, employment information, entity ownership percentages, risk tolerance, income, account activity, and financial transaction history. We collect this information when you open an account, deposit or request funds, request payment of your bills, seek financial or tax advice, seek advice about your investments, direct us to buy or sell securities or provide your income information.
  • Information from others: We may collect information about you from credit bureaus, other financial institutions, or other third parties with your authorization.
  • Information collected automatically: We may collect information about your use of our website and mobile apps, such as your IP address, browsing history, and device information.

Except as may be limited pursuant to this Privacy Notice, Austin Trust Company reserves the right to disclose all the NPI it collects.

How Do We Use Your Information?

We use your NPI to:

  • Operate our everyday business, including to service your accounts and provide you with the financial products and services you request.
  • Process your transactions.
  • Respond to your inquiries and requests.
  • Offer you additional products and services that may be of interest to you.
  • Comply with legal and regulatory requirements.
  • Protect against fraud and identity theft.
  • Improve our products and services.
  • Engage tax services relating to your account with us.

How Do We Share Your Information with nonaffiliated third parties?

We may share your NPI with nonaffiliated third parties under any of the following circumstances:

  • Service providers: We may share your NPI for your everyday business purposes with companies that help us service your accounts, process transactions, or provide other helpful trust accounting and management services and/or tax services relating to your
    account(s).
  • As required by law: We may share your NPI with law enforcement, government agencies, or other third parties as required by law or to comply with legal process

We will not share your NPI with nonaffiliated third parties for their (or for our joint) marketing purposes.

Your Choices Regarding Your Information

Federal law gives you the right to limit only (i) sharing of information about your creditworthiness with our affiliates for their everyday business purposes, (ii) our affiliates’ use of your information to market to you, and (iii) sharing of information with nonaffiliates for their marketing purposes. Austin Trust Company does not have any affiliates (i.e., companies related by common ownership or control), and does not share NPI with nonaffiliates so that it can market its products and services to you.

State law and individual companies may give you additional rights to limit sharing.

You can choose:

  • To limit sharing by opting out of our marketing communications: You can choose to opt-out of receiving marketing communications from us. To opt out, please contact us at 512-478-2121 or email us at information@austintrust.com. Your choice(s) will apply to everyone on your account unless you tell us otherwise.
  • How we communicate with you: You can choose to receive communications from us by mail, email, or phone. Unless you instruct us otherwise, we will continue to communicate with you via the method(s) through which we are currently communicating.

If you are a new customer, we can begin sharing your information 30 days from the date you were provided this notice. When you are no longer a customer of Austin Trust Company, we may continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing to market to you.

How We Protect Your Information

To protect your NPI from unauthorized access, use, alteration, and destruction, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. For example, we restrict access to your NPI to employees and third-party service providers who need such information to provide the services requested by you. Access to the portion of our building that contains client files and computer system is restricted to authorized employees and third-party serviced providers, and our computer system requires an authentication code to access our files.

Changes to This Notice

We may revise this Annual Privacy Notice from time to time. We will notify you of any material changes by sending you a copy of the revised notice.

Contact Us

If you have any questions about this Annual Privacy Notice, please contact us at:

We appreciate your business and are committed to protecting your privacy.

Austin Trust Company is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Austin Trust Company should contact the Texas Department of Banking
through one of the means indicated below:

In Person or U.S. Mail:
Texas Department of Banking
Consumer Assistance Activities
2601 N. Lamar Blvd., Suite 300
Austin, Texas 78705-4294

Telephone No.: 877-276-5554
Fax No.: 512-475-1313

E-mail: consumer.complaints@dob.texas.gov
Web site: https://www.dob.texas.gov/consumer-information