For more information, please contact us at the number below during business hours, currently Monday-Friday 8:30-4:00 (closed on Federal holidays), or complete our online inquiry form. Do not include account numbers, social security numbers or other non-public personal information.
Mailing Address:
P.O. Box 162290, Austin, TX 78716
Physical Address (until late January):
336 S. Congress Ave., Suite 100, Austin, TX 78704
Physical Address (effective January 26, 2026):
2901 Via Fortuna, Suite 530, Austin, TX 78746
T: 512.478.2121
F: 512.478.2616
[email protected]
If you have a complaint, first contact the consumer assistance division of Austin Trust Company at (512) 478-2121; if you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll-free), www.dob.texas.gov
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