Online Account

Austin Trust Company is committed to providing you with a secure and convenient way to view your account online. Our website offers a link to access your account via the Cheetah Portal system with a range of features that allow you to:

  • View account balances and transaction history.
  • Access account statements.

The Cheetah Portal system is hosted and managed by a third-party vendor. To ensure your security and protect your sensitive financial information when using our Company’s website and when accessing your account information through the Cheetah Portal system, we provide the following important tips and requirements:

  • Use a Strong Password: Create a strong, unique password for your online account. Avoid using easily guessable information like birthdays, pet names, or dictionary words. Use a combination of upper and lowercase letters, numbers, and symbols. Keep your password and account information safe and secure and do not share them. We reserve the right to view, monitor and record activity on our website and the Cheetah Portal system without notice or permission. Change your password periodically and avoid using the same password for multiple websites.
  • Beware of Phishing Attempts: Phishing emails or websites may try to trick you into revealing your login credentials. Be cautious of emails urging you to click on links or download attachments. Never enter your login information on a website that looks
    suspicious or is “sponsored.” Be especially cautious about using phony logins that appear on Google or other search engines. Always access our website by typing the address directly into your browser or using a trusted bookmark. Austin Trust Company will never ask a customer to provide their log-in credentials over the phone or via e-mail.
  • Multi-Factor Authentication: Multi-factor authentication (MFA) adds an extra layer of security to your online account. You will be required to enter a unique code, in addition to your password, to log in. This code is typically sent to your mobile phone via text message or sent to your email address on record.
  • Keep Your Software Up-to-Date: Ensure your computer’s operating system, web browser, and security software are updated with the latest patches. This helps to protect against vulnerabilities that hackers may try to exploit.
  • Log Out After Each Session: Always log out of your online session when you are finished, especially if you are using a public computer.
  • Suspicious Activity: Please contact us as soon as possible if you notice any suspicious activity in your account.

In the event you wish to discontinue using online access, send us written confirmation of your request. We may at any time, without prior notice to you, terminate your online access. If access is terminated, we will mail a notice of termination to you at your address on record.

Austin Trust Company’s Website; E-mail Communications

Although we try to keep the company’s Website updated and secure at all times, we expressly disclaim (i) any liability for errors and omissions regarding the information and materials contained on our Website, and (ii) liability resulting from security breaches or flaws, or viruses, affecting the Internet.

If you have an email address on file with Austin Trust Company, we will use your e-mail address for correspondence purposes and to meet our legal and regulatory requirements regarding customer communications. However, please do not communicate time-sensitive, personal, or financial information to us via email.

Austin Trust Company’s website may provide links to other sites for your convenience in locating relevant information and services. We do not maintain these linked sites and cannot guarantee the accuracy and security of the linked sites, or the quality of products or services provided by the organizations that maintain them.

Please use Austin Trust Company’s Website in a manner that safeguards your sensitive personal information and that is respectful of the rights and privacy of others.

Contact Information

We appreciate your trust in Austin Trust Company. By complying with this Website Policy, you can help ensure a safe and secure online experience.

If you have any questions about online access, or if you would like to receive a copy of Austin Trust Company’s Privacy Notice, please contact us at: